ELLA Status - Incident history https://withella.instatus.com ELLA Thu, 15 Jan 2026 05:00:00 +0000 Advisors unable to access existing workspaces Type: Incident Duration: 2 days and 22 hours Affected Components: ELLA App Reachability Jan 22, 17:30:00 GMT+0 - Identified - We identified the cause. A recent update to our data-access permission rules was more restrictive than intended, causing some advisors to be blocked from viewing their own content. We began preparing and testing a corrected set of permission rules. Jan 24, 03:00:00 GMT+0 - Resolved - This incident is resolved. All advisor access has been restored, and no data was lost, altered, or exposed at any point. Notably, the root cause was a permission change that over-indexed on security controls. the rules erred toward locking data down rather than opening it up, so the failure was one of over-protection, not exposure. We've since tightened our testing so access changes can't have this unintended effect again. We apologize for the disruption. Jan 15, 05:00:00 GMT+0 - Investigating - We began investigating reports that some advisors could not see their workspaces and associated content (documents, deliverables, and fact-finding data) after signing in. We began investigating on 1/21, but the problem was released into production several days prior before we were found the issue. We've backdated this issue to the 15th to reflect that. Type: Incident

Duration: 2 days and 22 hours

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - We identified the cause. A recent update to our data-access permission rules was more restrictive than intended, causing some advisors to be blocked from viewing their own content. We began preparing and testing a corrected set of permission rules..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident is resolved. All advisor access has been restored, and no data was lost, altered, or exposed at any point. Notably, the root cause was a permission change that over-indexed on security controls. the rules erred toward locking data down rather than opening it up, so the failure was one of over-protection, not exposure. We've since tightened our testing so access changes can't have this unintended effect again. We apologize for the disruption..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We began investigating reports that some advisors could not see their workspaces and associated content (documents, deliverables, and fact-finding data) after signing in. We began investigating on 1/21, but the problem was released into production several days prior before we were found the issue. We've backdated this issue to the 15th to reflect that..</p> ]]> Thu, 15 Jan 2026 05:00:00 +0000 https://withella.instatus.com/incident/cmt1oo3a90e5b0kmep15yp2sm https://withella.instatus.com/incident/cmt1oo3a90e5b0kmep15yp2sm